Privacy Policy

Last Updated: 31-12-2025

At Strands by CS (“CS”, “we”, “us”, or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or interact with us, we may collect the following types of information:

1.1 Personal Information

Information you voluntarily provide, including:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via third-party providers)

  • Order details and purchase history

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Referring URLs

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order confirmations, updates, and support messages

  • Provide customer service and respond to inquiries

  • Improve our website, products, and user experience

  • Send promotional emails or updates (with your consent)

  • Detect fraud, prevent unauthorized transactions, and ensure security

  • Comply with legal and regulatory obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable essential website functions

  • Analyze website traffic and performance

  • Improve marketing and advertising efforts

You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Payment processors (to complete transactions)

  • Shipping and logistics providers

  • Website hosting and analytics providers

  • Email and marketing service platforms

All third parties are required to protect your information and use it solely for authorized purposes.

5. Payment Security

All payments made on our website are processed through secure, encrypted third-party payment gateways. Strands by CS does not store or have direct access to your full payment details.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Maintain records for legal, accounting, or business purposes

When information is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications at any time

  • Restrict or object to certain data processing activities

To exercise these rights, please contact us using the details below.

8. Marketing Communications

If you subscribe to our mailing list, we may send you promotional emails, updates, or special offers. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. While no system is 100% secure, we continuously work to maintain the highest standards of data protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

📧 Email: info@strandsbycs.com

Our Promise

Your trust matters to us. At Strands by CS, we are committed to transparency, security, and respecting your privacy — always

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