Shipping Policy

Last Updated: 31-12-2025

At Strands by CS (“CS”, “we”, “us”, or “our”), we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

  • Orders are processed Monday through Friday, excluding public holidays

  • Processing time is typically 1–3 business days after payment confirmation

  • Orders placed on weekends or holidays will be processed the next business day

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Destinations

We offer domestic and international shipping.

  • Domestic shipping applies within the country of operation

  • International shipping is available to selected countries worldwide

If your country is not listed at checkout, please contact us for assistance.

3. Shipping Methods & Delivery Time

Delivery times may vary depending on your location and selected shipping method.

Estimated Delivery Times

  • Domestic Shipping: 3–7 business days

  • International Shipping: 5–12 business days

Please note that delivery times are estimates and may be affected by customs processing, carrier delays, or unforeseen circumstances.

4. Shipping Rates

Shipping fees are calculated at checkout based on:

  • Shipping destination

  • Package weight and size

  • Selected shipping method

Any applicable shipping costs will be clearly displayed before you complete your purchase.

5. Customs, Duties & Taxes (International Orders)

For international shipments:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country

  • These fees are not included in the product price or shipping cost

  • Strands by CS is not responsible for delays caused by customs clearance

6. Address Accuracy

Please ensure that your shipping address is correct and complete at checkout.

  • Strands by CS is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer

  • Additional shipping fees may apply for reshipment due to address errors

7. Lost, Delayed, or Stolen Packages

  • Strands by CS is not responsible for packages marked as delivered by the carrier

  • If your package is delayed or lost in transit, please contact us and we will assist in filing a claim with the carrier

  • We recommend shipping to a secure location to avoid theft

8. Refused or Returned Shipments

If a package is returned due to refusal, incorrect address, or failure to collect:

  • Shipping fees are non-refundable

  • The customer will be responsible for reshipping costs

9. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the package and product

  • We will assess the issue and offer a replacement or resolution where applicable

10. Split Shipments

In some cases, orders containing multiple items may be shipped separately.
If this occurs, you will receive tracking information for each shipment.

11. Shipping Delays

Delivery delays may occur due to:

  • Weather conditions

  • Customs inspections

  • Carrier service disruptions

  • High-volume periods (sales, holidays, promotions)

We appreciate your patience during such instances.

13. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

📧 Email: info@strandsbycs.com

Our Promise

Every order from Strands by CS is carefully packaged and handled with care to ensure it arrives in perfect condition. We are committed to delivering premium products and a seamless shopping experience from checkout to delivery.

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